PRIVACY POLICY

This Privacy Policy explains the principles regarding the processing of your personal data within the scope of the ControlBubble WhatsApp Automation Platform provided by ControlBubble.

As a company, we attach importance to the privacy and security of your personal data; we process your data in accordance with the Personal Data Protection Law No. 6698 (KVKK) and the relevant legislation.

1. Scope and Definitions

This policy applies to:

• the ControlBubble website,
• the ControlBubble panel and management screens,
• your integrations with WhatsApp and other messaging channels,
• demo/form submissions, support requests, and sales processes

and is valid for the personal data processed within these contexts.

Personal data: Any information relating to an identified or identifiable natural person,

Data controller: Refers to the Company that determines the purposes and means of processing personal data.

2. Categories of Personal Data Processed

Within the scope of our services, we may process the following categories of personal data:

• Identity Information: Name, surname, company/brand name, title
• Contact Information: Email address, phone number
• Customer Transaction Information: Account information, panel usage, support requests, log records
• Financial Information: Billing details, billing address, tax number (if any)
• Transaction Security: IP address, session information, device and browser information
• Message Content: Message templates sent via ControlBubble, limited data related to correspondence with customers (for example: message body, sen